Customer Policy
ControlCert works for efficient processes with the aim of the customer being registered for the standard they have applied for certification against. The customer should, where possible, feel that they are receiving a good review and added value from the audits carried out. ControlCert should have a pleasant, objective and professional appearance towards customers in all contact with them.
Quality Policy
ControlCert aims to be an attractive choice for customers seeking a Swedish certification body with a focus on food safety, quality, and the environment.
Our core values are simplicity, clarity, quick response, high competence, confidentiality, and impartiality. It should be noticeable that there is a difference when choosing us. We work with personal commitment and a strong drive to contribute, independently, to safe food, high-quality services and products, and a better environment.
Through careful selection of auditors and regular calibration, we ensure that all customers receive a consistent and fair assessment regardless of auditor. Our customers should feel that their own knowledge and engagement within their field move forward after every audit.
Our active improvement work is based on input from customers and other stakeholders. All ideas and suggestions that can lead to higher quality and customer satisfaction are taken into account. We are also strongly committed to continuously improving and streamlining our internal processes.